Oversee and plan the future of the whole company and all terminals
Approve all major changes and orders for new company equipment
Heading Board of Directors and hosting board meetings
Work on strategies to expand company
Conduct press conferences and send important announcements to all company employees
Operations / Management
Terminal Manager
Provides team leadership and support to departments in a company terminal
Report to head office of company
See that the terminal is profitable
Conduct performance reviews and ensure that the team meets company standards
Review and approve payroll amounts for each department
Maintain positive relations with customers, other companies, and other terminals
Operations / Management
Vice President
Most departments will have a Vice President
Oversee the department, including the manager, ensuring that processes run smoothly
Operations / Management
Fleet Manager
Oversee drivers, maintenance, and dispatch departments
Ensure drivers record mileage and have appropriate documents
Test and evaluate truck repairs
Schedule truck maintenance and inspections
Perform routine safety inspection on equipment
Operations / Management
General Manager
Oversee all departments, equipment, and operation
Develop plans and goals for the company
Prepare orders for equipment based on company budget
Be a leader for staff by promoting a positive and innovative work environment
Operations / Management
Shift Operations Supervisor
Work with management to ensure problems are solved quickly and that work is efficient in a fast-paced environment
Have knowledge of freight, trucks, and equipment
Create daily and/or weekly plans for employees for scheduling and freight
Operations / Management
Operations Manager
Lead employees in a fast-paced environment
Coach employees to maintain positivity and effective working skills
Communicate with employees with clear expectations and be open to any questions or concerns
Information Technology
IT Manager
Oversee all computer technology to ensure they are working properly
Oversee all communication and information programs
Request budget for new technology and equipment, whether it be new laptops for the finance department or upgraded cell phones for drivers
Information Technology
Programmer
Manage computer software
Research the latest trends in technology and find ways to apply them in the company
Research back-up and information security software for all computers in the company to ensure all information is kept safe
Troubleshoot and repair hardware, software, and network issues
Information Technology
Network Administrator
Set up computer technology in all departments
Set up, monitor and update local area and wide area networks
Information Technology
SYstem Analyst
Develop and manage business systems
Provide IT support to departments, company terminals, and customers
Sales
Sales Manager
Oversee sales team while maintaining a strong, positive relationship with customers
Set sales goals and executive sales plans
Understand that this is a competitive industry and work with sales team to coordinate the best way to keep the company name at the top
Sales
Business Development Manager
Work with departments and other company contacts to identify business trends
Offer new ideas to maintain interest in company products
Develop business plans and set goals and initiatives
Build relationships with new and existing customers
Sales
Marketing Manager
Promote company brand, services
Manage promotion, advertising and other marketing projects
Monitor business trends
Sales
Brokerage Clerk
Book delivery appointments, schedule pick-up
Negotiate sales with customers and industry contacts
Advise customers of any delays in shipment process
Maintain customer relations and seek new clients
Sales
Customer Sales Representative
Find new customers and approach them with outstanding customer service
Maintain a smooth sales process with efficiency and positivity
Discover creative solutions for customers
Sales
Social Media Coordinator
Create and monitor social media content to reach customers online and promote company
Keep content exciting to capture the attention of new potential customers
Finance / Accounting
Chief Financial Officer
Oversee finance department
Approve budgets and transactions
Finance / Accounting
Finance / Accounting Manager
Oversee all company purchases
Develop a strong relationship with vendors
Work with finance department to prepare a company budget for daily, weekly, and monthly purchases
Finance / Accounting
Accounts Payable Clerk
Process invoices, cheques, and company payments daily
Charge appropriate payments to accounts
Maintain data entry of transactions
Maintain files of entered information, such as invoices
Perform routine cheque runs
Finance / Accounting
Accounting Clerk
Prepare journal entries
Receive and document invoices
Work with others in finance to meet deadlines
Finance / Accounting
Accounting Team Leader
Manage daily account transactions
Oversee accounts receivable, accounts payable and month-end duties
Assist and be a mentor to the finance team
Finance / Accounting
Accounts Receiveable CLerk
Create invoices and monitor customer accounts and PO’s
Prepare regular bank deposits
Maintain files of customer documents
Ensure that no payments are inaccurate or missed
Finance / Accounting
Cash Application Specialist
Post cash receipts to necessary bank accounts
Access deposit information on electronic bank accounts
Ensure all cash amounts are accurate
Work with Finance team to check for exception payments and post them
Bring up issues with Finance team and help work out solutions
Finance / Accounting
Billing CLerk
Data entry of all billing charges into the system
Manage data for completed deliveries and the corresponding freight rates
Assist with scanning and other administrative duties as required
Finance / Accounting
Controller
Manages company transactions, ensuring they are all accurate
Maintain relationships with banks the company is associated with
Oversee administration and accounting activity, providing advice and feedback
Present budgets to CFO, based on latest industry trends for approval
Finance / Accounting
Credit Collections
Improve client payment profiles by monitoring credit limits
Risk assessment of clients that are in high risk of fraud and other legal issues
Contact clients regarding overdue payments and give accurate account updates
Finance / Accounting
Fuel Tax Administrator
Review fuel tax reports and ensure tax requirements are met
Monitor provincial fuel tax rates
Prepare travel expense reports for employees
Prepare compliance audits
Finance / Accounting
Rating / Pricing
Calculate shipping rates and prices
Customer service support for pricing and negotiate to get the best rates
Follow up with customers to maintain company-client relationship
Assist operations with rates and carrier information
Finance / Accounting
Licensing & Permitting
Ensure that all vehicles are licensed and permitted so they are always legally able to operate
Manage licenses, maintain records, calculate taxes, and fees
Professional Truck Driver
Local
Ability to operate trucks with heavy duty loads, such as concrete or steel
Know how to handle certain types of loads on different types of trucks
Prepare proper paperwork, and any other procedures needed to carry a specialized load
Professional Truck Driver
Dedicated
Perform routine local runs
Know area well and develop professional relationship with customer
Prepare accurate paperwork
Professional Truck Driver
Linehaul / Regional
Shunt trailers where needed in dock and yard, and record in shunt log
Pre-trip inspection on all trailers moved
Routine travel between two major port cities
Professional Truck Driver
Shunt
Move trailers to and from dock doors
Organize equipment, make sure yard is clear and safe
Record trailer checks, fuel, content, and seal number
Operate forklift in tight, hard-to-reach areas
Professional Truck Driver
Courier
Deliver to customers, mostly routine
Start and finish at home terminal
Drive company truck and follow maps and schedules
Prepare accurate paperwork
Professional Truck Driver
Flat Bed
Secure load with straps and tarp prior to going on the road
Loading at terminal and unloading at delivery destination
Maintain a clean, safe truck and ensure all required gear is in the appropriate place before going on the road
Professional Truck Driver
Long Haul
Drive truck long distance: other parts of Canada and the US
Transport products to appropriate location
Prepare documents, keep logbook
Deal with customs (cross border only)
Pre-trip inspection, including recording cargo, fuel and truck condition
Professional Truck Driver
Straight
Properly secure load according to straight truck standards
Pre-trip inspection of tires, lights, brakes, and more
Complete required paperwork
Know the route and deliver with outstanding customer service
Professional Truck Driver
Team Drivers
Two people in a truck, usually long haul
Alternate driving while other sleeps, which helps the products get delivered quicker
The truck can go further than usual in that amount of time
Professional Truck Driver
Specialized
Ability to operate trucks with heavy duty loads, such as concrete or steel
Know how to handle certain types of loads on different types of trucks
Prepare proper paperwork, and any other procedures needed to carry a specialized load
Maintenance
Parts manager
Maintain parts inventory and recommend parts based on customer needs
Create quotes for customers and assist them with any issues that arise
Arrange orders for customers and answer any questions they may have
Maintenance
Shop Floor Supervisor
Prioritize tasks
Create shift schedules
Inspect mechanical and electrical work
Maintain a safe, clear work environment
Maintenence
Parts Technician
Indoor work with parts catalogues, databases, online catalogues
Keep up-to-date inventory systems to order and maintain stock of truck and trailer parts
Prepare orders for warehouse
Provide customer service for customers and employees
Maintenance
Maintenance Manager
Ensure efficient and effective maintenance work
Manage maintenance team
Develop programs to keep maintenance team up-to-date on topics such as health and safety
Maintenance
Fleet Maintenance Manager
Assist with and offer advice for maintenance problem-solving
Analyze and recommend efficient maintenance costs
Evaluate inspection, repair, and work order reports for accuracy
Responsible for maintaining inventory within company standards
Assist in hiring process in the maintenance department, and conduct performance reviews for existing employees
Maintenance
Inventory Clerk
Oversee inventory products
Ensure that customers get their products on time every time
Assist in selecting and loading products to be delivered
Keep up-to-date inventory record in database
Maintenance
Service Writer
Actively listen to all customer issues and requests regarding their truck
Inform the customer of the procedure being done on their truck
Work with Fleet Maintenance Manager to provide cost estimates
Maintenance
Detailer
Responsible for appearance of company trucks, vehicles, and equipment (cleanliness and decals)
Inspect, clean, wax and vacuum all trucks upon arrival to terminal
Ensure all trucks on the lot are locked at the end of the day
Yard work such as clearing snow, ice or debris if needed
Report any truck damage to management after inspection
Maintenance
Heavy Duty Technician
Diagnose problems on heavy duty trucks and equipment
Deal with ordering required parts and informing customers of the estimated wait time
Perform major repairs such as electrical and mechanical issues
Test equipment after repair to ensure the vehicle runs normally
Maintenance
Maintenance Shipper Receiver
Arrange shipping by preparing bill of lading, customs forms if needed, and invoices
Pack shipping item and label appropriately
Ensure proper loading and unloading of materials
Maintain records of materials shipped and received
Place unloaded parts into designated areas
Maintenance
Truck and Trailer Technician
Work on trucks, trailers, and heavy equipment
Inspect, test, diagnose, and repair
Service mechanical, electrical, and electronic systems
Mechanics who perform maintenance and truck overhauls
Maintenance
Tire Technician
Ability to work with all types of tires
Diagnose issue, repair truck tires
Ensure trucks and trailers have safe and properly functioning tires installed
Dispatch
Planner
Plan work schedules for Dispatch staff and trips for drivers
Work on activities with other departments
Conduct performance reviews
Keep drivers on the right path with consistent communication
Dispatch
Driver Relations Manager
Address driver issues and seek possible solutions
Check in with drivers to ensure they feel comfortable and respected
Work with the Fleet Manager to hire the most fitting drivers and to work out driver conflict
Dispatch
Dispatcher
Oversee drivers and ensure they have the correct codes
Monitor driver equipment, licenses, and reports
Supervise, train, monitor budgets, and consistently enforce safety policy
Dispatch
Fleet Manager
Assign routes and loads to drivers
Communicate with clients to ensure deadlines have been met
Have knowledge of transportation rules for all load types
Ensure all loads are properly secured before trips
Oversee driver retention and driver relations
Dispatch
Assistant Dispatcher
Report directly to Dispatcher on daily assignments
Coordinate daily orders, pick-up, and delivery
Remind drivers of safety procedures
Dispatch
Dispatch Scheduler
Responsible for coordinating with various departments
Work out proper scheduling for drivers to meet clients’ needs in a timely manner
Dispatch
Dispatch Logistician
Maintain trucks and trailer inventory
Assign employee tasks according to skill
Track driver hours and location
Arrange for truck maintenance when needed
Safety
Safety and Compliance Officer
Investigate incidents, collect incident reports
Schedule safety meetings and orientation during onboarding
Have knowledge of federal occupational health and safety guidelines
Conduct safety training if needed
Safety
Safety and Compliance Administrative Assistant
Assist Safety and Compliance Officer by receiving and filing all incident reports
Help schedule meetings and training
Keep records of all meetings and employee documents
Safety
Claims Clerk
Inspect and resolve OS&D (overages, shortages, and damages in load) claims daily
Deal with contract agreements
Collect statements from insurance companies and investigate losses
Negotiate and resolve claims with legal representatives, clients, and claimants
Help prepare annual insurance renewals
Safety
Safety Coordinator
Reach out to management and other employees to promote a safe, healthy work environment
Create training and other initiatives to get employees involved in a safe work culture
Assist in investigating accidents and incidents and maintain records of each
Safety
Transportation Safety Specialist
Enforce policies and procedures specifically for the transportation side of the company
Ensure drivers and warehouse workers have up-to-date safety training and are aware of company regulations and industry standards
Safety
Professional Driver Trainer
Review new employee documents such as driver abstract
Conduct driver evaluations throughout hiring process, then yearly and as required
Help strengthen and upgrade employee driving skills
Prepare orientation to train new drivers on safety and compliance, trucking industry knowledge, and company regulations
Safety
Fuel Manager
Oversee emergency fueling on the road and equipment refueling in the warehouse
Monitor fuel stock and prices to get the best deal
Human Resources
HR Director
Oversee all members of the HR department
Address any major concerns within the department and the company
Human Resources
HR Generalst
Organize and provide onboarding orientation
Offer support and conflict resolution to all employees
Set HR policy for employees
Work with managers to increase their knowledge of diversity and conflicts in the workplace
Create initiatives around the company to help integrate support, diversity, and inclusion into everyday work
Human Resources
Recruitment / Talent Acquisition Manager
Oversee recruitment process
Create job postings, look through resumes, interview candidates, and offer employment when necessary
Human Resources
HR Specialist
Work to promote a diverse, inclusive, and team-oriented workplace by implementing policies and programs
Help with recruitment and onboarding
Work with Employee Relations Manager to provide possible solutions to employee conflict in any department
Human Resources
Recruitment / Talent Acquisition Assistant
Assist the Recruitment/Talent Acquisition Manager with the recruitment process
Work with manager to prepare job postings, set up interviews, and keep records
Coordinate and participate in recruitment events and initiatives
Update social media pages to promote job postings
Human Resources
HR Administrative Assistant
Assist with main HR duties such as constructing offer letters, keeping employee files up to date
Other tasks may include helping prepare for a candidate interview, filing, and data entry
Human Resources
Employee Relations Manager
Handle employee conflict
Develop new policies
Conduct performance reviews
Set up strategies on various topics to inform employees of conflicts that can arise in the workplace
Investigate employee violations and terminations
Human Resources
Occupational Health and Safety Trainer
Must be qualified to train new employees during onboarding, or existing employees when updates have been made
Teach by lecture and visuals such as PowerPoint with anywhere from one to a classroom of candidates
Create awareness of the Provincial health and safety regulations, especially those that apply in the workplace
Human Resources
Payroll / Benefits Administrator
Provide routine processing of payroll and benefits
Help the Talent Acquisition Manager with onboarding for new employees by collecting payroll and benefits information, providing company policies, and arranging health and safety orientation
Ensure the confidentiality of HR records containing employee information, including bank information
Respond to HR Director and any employee inquiries in a timely manner
Human Resources
HR Risk Manager
Write a risk management plan for when incidents occur in the workplace – what will you do? How will you handle the situation?
Ensure that all incidents are handled as efficiently as possible
Create awareness of risk management plan throughout the company
Administration
Data Entry Clerk
Various tasks such as routine data entry, answering calls
Prepare fuel tax reports
Scan, copy, organize, and stamp paperwork
Prepare trip load paperwork
Match bills to manifests
Manage POD forms
Administration
Manifest Clerk
Organize paperwork for truck load
Prepare all driver invoices and record the times that the driver receives and returns invoices
Prepare manifests, shipping memos, and price stickers for load
Close all routes when needed as per schedule
Administration
Receptionist
Answer and transfer calls to appropriate department
Greet guests and tend to their needs
Deal with mail distribution – receive and sort
Deal with incoming and outgoing weekly deliveries
Assist with Administration if needed
Administration
Driver Check-In Clerk
Review driver paperwork
Scan and review to ensure accurate paperwork
Review product and ensure the correct credit code is applied
Review truck logbook
Data entry of credits
Administration
Administrative Assistant
Provide administrative support, such as tracking and recording data about employees, inventory, and product delivery
Provide service to fellow employees and customers either by phone, email, or in person
Administration
Customs Clerk
Prevention and inspection of any problems at the border, such as truck or freight issues
Ensure that paperwork is accurate and timely to keep process flowing
Develop customer relations by ensuring their needs are met in a timely manner
Administration
Imaging Clerk
Scan all types of documents into electronic copies for various departments
Sort the documents into the appropriate departments
Ability to handle confidential documents appropriately
Meet department deadlines
Administration
Freight Claims / Claims Agent
Manage claim files and find ways to negotiate and help customers
Resolve customer claims such as short or damaged freight and find reasonable solution
Warehouse
Manager
Provide department leadership and support on a daily basis
Train staff on all parts of the warehouse – make them familiar with the environment
Keep staff updated on health and safety policy and maintain a safe work environment
Recommend ways to improve department and how staff can get involved
Warehouse
Dock Supervisor
Oversee proper loading and unloading of freight in terminal
Assist in managing logistics to ensure accurate and efficient deliveries
Direct Dock Workers to appropriate warehouse and answer any questions or concerns
Warehouse
Shift Supervisor
Train warehouse associates on all equipment if needed, rotate shifts
Provide support to warehouse associates in all aspects of the department
Promote safety and compliance
Address any problems that arise and recommend ways to improve the process
Warehouse
Dock Worker
Load and unload trucks
Inspect load for OS&D
Place load in appropriate place in warehouse after unloading
Handle load according to company policy
Warehouse
Shipper / Receiver
Track and document incoming and outgoing products
Prepare and keep record of freight
Examine freight before loading
Warehouse
Forklift Operator
Pre-forklift driver inspection to ensure safety
Ensure product is not damaged
Transport product from warehouse to appropriate trailer, and from trailer to appropriate spot in warehouse
Accuracy is key – record shipment information to maintain accurate inventory
Warehouse
Runner
Assist Parts Manager and Parts Technician by picking up and delivering parts and equipment
Maintain accurate inventory and see what parts need to be ordered
Warehouse
Crane Operator
Ability to operate a travelling or stationary overhead crane
Lift and move loads to the correct location using the amenities on the crane (i.e. hook or sling)
Ability to manipulate crane to get into tight, hard-to-reach areas
Inspect crane often to ensure safety
Oversee load attachment and determine safety
Career Paths
Trucking professionals discuss their career paths in the industry